If you rent with us you will find we have different processes and a different approach to other property management companies. We encourage both tenants and landlords to keep properties in the best state possible. This likely means that as a tenant we will bring issues to your attention. This is not to offend you but to help you look after the property, we know that owners are much happier to invest in improvements when they see that the property is being respected and well cared for.

Maintenance

We believe that everyone deserves to have a property that is well cared for and maintained. We also know that trying to make a time to contact us during business hours regarding maintenance can be tricky for a lot of working people so we have an app that you can use to send us any maintenance issues complete with pictures so we can really see what is happening.

Honesty

Our communications with our landlords, tenants and everyone we deal with must be transparent, honest, accurate, not exaggerating or concealing the truth. We do what we say we will do within the agreed time frame.

Integrity

At The Rent Shop Nelson we expect all staff members to maintain a high level of personal integrity and honesty in all their business dealings. We comply fully with the Residential Tenancies Act and other New Zealand legislation. We think Customer first and know that if we put others before ourselves this will create goodwill and a good reputation. We take responsibility for our actions. If we make a mistake we take ownership of that mistake and will work with you to put it right.

Our Systems

The systems we have in place ensure streamlined property management and lead to satisfied tenants and longer tenancies. You’re our customer at The Rent Shop Nelson, and it’s our goal to ensure that you are happy and secure in your tenancy. Because we’re a proactive Nelson property management company, we settle concerns before they become problems.

Urgent maintenance is completed within 24 hours and non-urgent maintenance within 5 working days (where possible). You’ll download our Maintenance Manager app and use it to alert us of any issues.

Long term leases

We offer long term (approx. one year) leases. Very occasionally will a property be offered for less. This gives you security but also a commitment that you must consider. You can’t simply hand in notice before the lease expires.